Our Value Proposition
Providing quality service is critical. Our business and individual clients judge our competence based on how we serve them. This is their primary - and in many cases their only measurement of our capabilities.Our value proposition to the client is that we offer optimum utilization of their time and money with effective consultancy and activation services with the prime » moreCore Function
Our core team of market development professionals with years of experience and expert associates in various fields are ideally positioned to deliver quality consultancy and activation services.Our local contacts throughout the country enable us to carry out field research and project implementation with efficient and » more
Our Partners
Government Agencies/AuthoritiesAdministration
Agricultural development
Export sector development
Business Membership Organizations
Central BMO
Business-specific BMOs
Other Private Sector Partners » more
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Total Quality Management (TQM) System:
As a firm solely specialized in provision of consultancy services Rural Access recognizes that the successful management depends on listening to client needs (based on the ToR and subsequent discussions) and the quality of the logistics and support services, especially in terms of available resources of knowledge and experiences.
Towards this end, Rural Access has implemented a formal Total Quality Management system in all its offices. The Dhaka Office, which is the primary support base for all field officials, has a team of full time staff primarily dedicated to the service of project implementation, research and strategic planning. Similarly the field offices are well experienced with local knowledge and network to coordinate with Dhaka office.
Rural Access ensures quality through the following areas-
- Management Commitment
- Plan (drive, direct)
- Do (deploy, support, participate)
- Check (review)
- Act (recognize, communicate, revise)
- Employee Empowerment
- Training
- Suggestion scheme
- Measurement and recognition
- Excellence teams
- Fact Based Decision Making
- TOPS (Team Oriented Problem Solving)
- Continuous Improvement
- Systematic measurement
- Excellence teams
- Cross-functional process management
- Attain, maintain, improve standards
- Customer Focus
- Client partnership
- Service relationship with internal customers
- Never compromise quality
- Customer driven standards